Hi Piergil,

There might be several reasons why your YouTube videos do not play. For example,

• Brower is outdated
• Adobe Flash Player is not available
• Too many cache and cookies
• No JavaScript support

Please follow the below steps to resolve the issue:

Restart your device:
Step 1: Press and hold the power button on your device.
Step 2: Tap the restart option that appears on the screen.
Step 3: Try playing a YouTube video after the device turns back on.

Check your internet connection:
Step 1: Open the settings menu of your device.
Step 2: Connect to a Wi-Fi or your carrier’s network — if you’re not already.
Step 3: Open the YouTube app and try playing a video.

Update the operating system:
Step 1: Open the settings menu of your device.
Step 2: Find and tap on “System updates” — might be in the “About phone” folder.
Step 3: Download and install the update if available.

Clear the app’s cache and data:
Step 1: Open the settings menu of your device.
Step 2: Tap on “Apps” and select YouTube.
Step 3: Choose the “Storage” option and tap on “Clear data/Clear cache”.

Check your date and time settings:
Step 1: Open the settings menu of your device.
Step 2: Tap on “Date & time”.
Step 3: Turn on “Automatic date & time” option.

Update the YouTube app:
Step 1: Open the Google Play Store app.
Step 2: Tap on “My apps & games”.
Step 3: Tap the “Update” button next to the YouTube app if an update is available.

I hope this helps.

Regards,
Lokesh